Sage support services
Micross Logic has been providing Sage support services for over 30 years, we understand the importance of ensuring that your Sage solution is running smoothly and the frustration it can cause when things don’t work as you would expect. This is why Micross Logic offers uncapped Sage support services for Sage 50, Sage 200 and Sage CRM and other third-party modules.
From human error to technical faults or if you just want to ask if there is an easier way to do something, our experienced and accredited Sage technicians are on hand to help.
Understanding your business challenges
At Micross Logic, we understand that each individual business we work with has their own unique challenges. From our vast experience of working with organisations in varying industries, we have the knowledge and skills to work through how your business can best utilise your Sage software and any issues you face.
What may not be a critical issue for some businesses may be critical to you, which is why we prioritise customer support needs based on the severity in the context of the individual business in question. If an issue can’t be dealt with over the phone, we will conduct a site visit to ensure the problem gets resolved.
Our support team always aims to fix your Sage problem while you are on the phone, or you can log a support ticket via email if you would like us to contact you.
How our Sage support services can help
Easy to Access
Quick and easy access to our friendly team of Sage experts by phone or by email
Remote access, we will log onto your system to help with troubleshooting issues
Updates & Upgrades
Updates on enhancements, Sage product development, and upcoming new releases for Sage.
Professional advice and workarounds and quick resolutions to technical issues
A dedicated account manager will be available to offer quick solutions and guidance.
Sage support costs
Our Sage support costs are based on the number of Sage users and additional Sage modules that you have. Support contracts run for 12 months and are uncapped on the number of support calls logged or support used.
Having worked with Sage for over 20 years, Micross Logic has experience in supporting all versions of Sage, although for HMRC compliance and to benefit from the latest features and security updates we will always recommend that you are on the latest version.
At Micross Logic, we keep our costs competitive against other business partners but believe we add extra value to your business through our extensive knowledge and providing high-class Sage support, as well as delivering friendly and supportive customer service.
Looking to switch Sage support partners?
If you think that you should be getting more out of your Sage solution and would like to review your support options or just find out what another other Sage Business Partner could offer you, we would be more than happy to help. Whether it be just a price comparison or advice to find out if you are using your Sage solution to its full potential, we would be more than happy to answer any questions you may have.
How easy is it to switch?
How easy it is to switch Support Partners?
It is free of charge to switch business partners; the only change is who your Sage annual licence is managed by and who provides your support.
Why should you switch Sage Business Partner?
Micross Logic has been a Sage Business Partner for over 30 years, all of our support team are fully Sage accredited so we can provide you with the best quality Sage support.
What do you need to do to
All you need to do to switch is drop an email to Sage to let them know you want to switch to Micross Logic, we will do the rest of the work for you.
How can we help you?
Are you looking for a solution that can streamline your business processes, enhance performance, and facilitate growth? Get in touch with Micross Logic today to discover how we can tailor Sage to improve the agility and scalability of your business.
Enhancing business performance
Micross Logic deliver industry-specific integrated solutions to enhance your business performance and make your business more agile and scalable.
Micross Logic works in partnership with you to understand your business goals and challenges to tailor an ERP solution that provides a platform for growth and eradicates your pain points, enabling you to maximise your competitive edge.