Our Sage Support is there to help
Micross Logic is a multi-award-winning Sage Platinum Partner that has been supplying and supporting Sage solutions for over 20 years. As a Sage Platinum Partner, we work in close partnership with Sage and have extensive knowledge of their solutions as well as the Sage eco-system of solutions to create and develop fully integrated feature rich solutions.
Our highly trained and friendly Sage support team pride themselves on putting our customers first and providing high-class support and great customer services and advice to help maximize your investment in your Sage solution.
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Our Sage Support Services
The majority of support calls are taken care of through one to one phone conversations or via email; where required our Sage support team utilise TeamViewer to fix issues remotely. We can also make on-site visits for more complex issues, to ensure that the problem is resolved, and that you can carry on making the most of your Sage solution.
What makes our Sage Support Services Different?
We strive to ensure that our customers always receive a rapid response and focus on fixing any issues or problems. With a direct line to our support team, as well as our monitored helpdesk our Sage support team are on hand to help and will prioritise issues based on their severity.
Our support team always aims to fix your Sage problem while you are on the phone, or you can log a support ticket via email if you would like us to contact you. Micross Logic provides support for Sage 50cloud, Sage 200, Sage CRM and Sage Manufacturing.
Our Sage support team provides the following services:
Sage Support Costs
Our Sage support costs are based on the number of Sage users and additional Sage modules that you have. Support contracts usually relate to one year’s contract and are uncapped on the number of support calls logged or support used.
Having worked with Sage for over 20 years, Micross Logic has experience in supporting all versions of Sage, although for Making Tax Digital compliance we will always recommend that you are on the latest version.
At Micross Logic, we keep costs competitive against other business partners, but believe we add extra value to your business through our extensive knowledge and by providing high-class Sage support and friendly and supportive customer service.
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Are you looking to switch Sage support partners?
If you think that you could be getting more out of your Sage solution and would like to review your Sage support options or just find out what another Sage Business Partner could offer you, we would be more than happy to help. Whether it be just a price comparison or advice to find out if you are using your Sage solution to its full potential, we would be more than happy to answer any questions you may have.
Did you know how easy it is to switch Sage Business Partners?
It is free of charge to switch business partners; the only change is who your Sage annual licence is managed by and who provides your support.
Why Switch Sage Business Partners?
Micross Logic has been a Sage Business Partner for over 20 years, all of our support team are fully Sage accredited so we can provide you with the best quality Sage support.
What to do to Switch Sage Business Partners
All you need to do to switch is drop an email to Sage to let them know you want to switch, we will do the rest of the work for you.
Sage support transfer and renewal quotations
If you think that you could be getting more out of your Sage solution and would like to review your support options or just find out what another other Sage Business Partner could offer you, we would be more than happy to help. Whether it be just a price comparison or advice to find out if you are using your Sage solution to its full potential, we would be more than happy to answer any questions you may have.